Card payments have historically been difficult over voice due to PCI exposure. Let Natural’s agent
handle it for you and notify your agent when the payment is processed.
Your agent can:
- Call transfer into Natural’s agent, and have a transfer back when finished
- Collect spoken card details spoken by the caller and process the payment on the spot
- Confirm the total out loud, then settle the payment into your wallet with the same transactions and webhooks as everything else
1
Get set up to accept
Voice acceptance rides on the same merchant setup as every other rail: sign up, complete
onboarding, and settle into your wallet. In addition, you’ll need to add SIP transfer routing
into your voice agents.Read more: Accept payments.
2
Transfer to Natural
When it comes time for payment collection, transfer the call to Natural’s agent and rely on
Natural to take in card details and process the payment in a PCI-compliant manner.
3
Confirm and settle
The agent reads back the amount, takes the caller’s confirmation, and the payment settles into
your wallet. Track it in your transactions and react through webhooks.Read more: Webhooks.