> ## Documentation Index
> Fetch the complete documentation index at: https://docs.natural.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Voice agents

> Turn a phone call into a PCI-compliant payment

<img src="https://mintcdn.com/natural-b3c9dd77/_ZzQDNYgSVsMCM43/assets/heroes/voice-hero.jpg?fit=max&auto=format&n=_ZzQDNYgSVsMCM43&q=85&s=55dc4f10f98a9cc7f43ed994cbfff3e1" alt="Accepting a payment over Voice on Natural" className="hero-image" noZoom width="1200" height="640" data-path="assets/heroes/voice-hero.jpg" />

Card payments have historically been difficult over voice due to PCI exposure. Let Natural's agent
handle it for you and notify your agent when the payment is processed.

Your agent can:

* Call transfer into Natural's agent, and have a transfer back when finished
* Collect spoken card details spoken by the caller and process the payment on the spot
* Confirm the total out loud, then settle the payment into your wallet with the same transactions
  and webhooks as everything else

<Steps>
  <Step title="Get set up to accept">
    Voice acceptance rides on the same merchant setup as every other rail: sign up, complete
    onboarding, and settle into your wallet. In addition, you'll need to add SIP transfer routing
    into your voice agents.

    Read more: [Accept payments](/guides/flows/accept-payments).
  </Step>

  <Step title="Transfer to Natural">
    When it comes time for payment collection, transfer the call to Natural's agent and rely on
    Natural to take in card details and process the payment in a PCI-compliant manner.
  </Step>

  <Step title="Confirm and settle">
    The agent reads back the amount, takes the caller's confirmation, and the payment settles into
    your wallet. Track it in your transactions and react through webhooks.

    Read more: [Webhooks](/guides/concepts/webhooks).
  </Step>
</Steps>